Thinking of Choosing Finance?

Finance is a great way to spread the cost of your purchase. To make it easy we’ve teamed up with Dopple and Klarna whose smart technology lets you apply for and complete the loan application quickly and entirely online. Simply add the items you love to your basket. Once at checkout select the finance option that suits you and then fill out the quick application form. This should take no more than a couple of minutes to complete and you’ll receive an instant decision. Easy!

For more info on each finance provider you can follow these links:

Simply Sound Limited is registered in England and Wales No 08069008. We are a credit broker and not a lender. We offer credit products from Klarna and Newpay. Simply Sound Limited is authorised and regulated by the Financial Conduct Authority FRN 955128. Credit subject to age and status.

Credit Promotions and Representative Examples: 

Credit subject to status and affordability. Terms & Conditions Apply. Simply Sound and Lighting is a credit broker and is Authorised and Regulated by the Financial Conduct Authority.

FOS Information for Simply Sound and Lighting

As a responsible business entity, Simply Sound and Lighting understands the importance of addressing customer concerns effectively and in a timely manner. Although we always aim to resolve disputes internally, we recognize that sometimes, clients may not be fully satisfied with our proposed solutions. In these instances, we encourage customers to engage with the Financial Ombudsman Service (FOS). The FOS is an independent body established to resolve disputes between consumers and businesses providing financial services. Please note that using the FOS does not prohibit you from taking legal proceedings. For more information about the FOS, you may visit their website at www.financial-ombudsman.org.uk. You can also contact them at 0800 023 4567.

Full Complaints Procedure Document Relating to Finance at Simply Sound and Lighting

At Simply Sound and Lighting, we put our customers at the heart of our operations. We strive to ensure that all our financial dealings are conducted in a transparent and fair manner. However, we understand that there may be instances where our customers may have concerns or complaints. In such situations, we have a systematic and prompt complaints procedure in place.

How to Raise a Complaint

If you have a complaint related to any of our financial services or transactions, please send an email to info@simplysoundandlighting.co.uk. Be sure to include all pertinent details, including your order number, nature of the complaint, and any other relevant information that will help us thoroughly investigate your concern.

Handling of Complaints

Your complaint will be forwarded to a senior staff member, who will acknowledge receipt of your complaint within 3 business days. Your complaint will be thoroughly reviewed, and we aim to provide a satisfactory resolution within 7 business days.

Record Keeping and Trend Analysis

All finance-related complaints are logged and tracked in our internal system. We conduct quarterly reviews of these complaints to identify trends and areas for improvement. Our goal is to continually enhance our processes to prevent future complaints.

Resolution and Follow-up

Once we have reached a resolution, we will communicate this to you promptly. We will continue to engage with you until you are satisfied with the outcome. Our commitment is to ensure that all parties involved reach a mutually agreeable resolution.

Company Values and Standards

At Simply Sound and Lighting, our core values of integrity, transparency, and customer-centricity guide our approach to handling complaints. We believe that every complaint is an opportunity for us to learn and improve. By understanding and addressing our customers' concerns, we strive to provide exceptional service and foster strong, lasting relationships.

Please remember, your satisfaction is our priority. We appreciate your feedback and patience as we work to resolve your concerns.

Credit Availability

At Simply Sound and Lighting, we strive to offer flexible finance options to our customers. However, it's important to note that the availability of credit is contingent on several factors. This means credit is subject to status and affordability checks.

We consider your credit history, current financial situation, and other relevant factors to make an informed decision about your credit application. This process helps ensure responsible lending and safeguards your financial wellbeing.

Our terms and conditions apply to all financial agreements. These will be made clear during the application process, and we encourage all our customers to review them carefully before entering any financial agreement.

Please remember that we are committed to providing clear, transparent information to assist you in making informed decisions about your financing options. Should you have any questions or require further clarification, please do not hesitate to reach out to us.

Please note that up to 12 months interest-free 0% finance is not regulated by the Financial Conduct Authority.  

Any late or missed repayment may have serious consequences and your credit rating may be affected which could make it more difficult to obtain credit in the future.